Privacy Policy

Introduction

PepMax AI respects your privacy.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

Information You Provide

You may provide the following information when using PepMax:

• Name (if provided)
• Email address
• Age
• Gender
• Goals
• Health metrics
• Subscription information
• Customer support communications

Facial and Hair Images

PepMax allows you to submit facial and hair photographs.

These images are used to:

• Analyze appearance
• Generate scores
• Produce AI insights
• Track progress over time
• Personalize recommendations

AI Analysis

We generate AI-derived information including:

• Scores
• Recommendations
• Progress insights
• Protocol explanations
• Compound recommendations

Device Information

We may collect:

• Device type
• Operating system
• App version
• Crash reports
• Diagnostic information

Analytics

PepMax uses analytics tools to understand how the Service is used.

Examples include:

• Screen views
• Feature usage
• Purchase events
• Scan completion
• Onboarding completion

Analytics are used to improve the product.

How We Use Information

We use information to:

• Provide personalized recommendations
• Analyze scans
• Improve AI performance
• Deliver subscriptions
• Process payments
• Respond to support requests
• Improve product quality
• Detect fraud and abuse
• Comply with legal obligations

AI Processing

Some information, including uploaded scans and related data, may be processed by artificial intelligence systems to generate personalized insights and recommendations.

AI-generated outputs may not always be accurate and should not be considered medical advice.

Subscription Processing

Payments are processed by Apple.

PepMax does not receive your full payment card information.

Sharing Information

We do not sell your personal information.

We may share information with trusted service providers that help us operate the Service, such as:

• Cloud infrastructure providers
• AI service providers
• Analytics providers
• Subscription management providers
• Customer support providers

These providers process information on our behalf and are contractually required to protect it.

Data Retention

We retain information only as long as necessary to:

• Provide the Service
• Maintain your account
• Meet legal obligations
• Resolve disputes
• Enforce agreements

You may request deletion of your account, subject to applicable legal requirements.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your information.

However, no method of transmission or storage is completely secure.

Your Rights

Depending on where you live, you may have rights to:

• Access your data
• Correct inaccurate data
• Delete your information
• Request a copy of your data
• Object to certain processing activities

To exercise these rights, contact us using the information below.

Children's Privacy

PepMax is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children.

International Users

If you access PepMax outside the United States, your information may be transferred to and processed in countries where data protection laws differ from those in your jurisdiction.

Changes to this Policy

We may update this Privacy Policy periodically.

Material changes will be communicated through the app or website where appropriate.